Terms & Conditions

Welcome to Soft Princess. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

Soft Princess is an online-based company operating primarily in Nepal and India, offering fashion, cosmetics, and lifestyle products for women. We reserve the right to update or change these terms at any time without prior notice. Continued use of the website implies acceptance of the revised terms.

2. Product Information

We make every effort to display accurate product descriptions, images, and prices. However, slight variations in color, packaging, or design may occur. If you are not satisfied with your purchase, please refer to our Return & Refund Policy.

3. Ordering & Payment

  • All orders must be placed through our official website or social media channels.

  • We accept online payments via debit/credit cards and offer Cash on Delivery (COD) in eligible locations.

  • Orders are only confirmed after successful payment or COD verification.

4. Shipping & Delivery

  • Orders are processed and shipped using reliable courier partners.

  • Delivery timelines: 2-3 days in major cities and 3–5 days for other locations.

  • Tracking information will be shared once your order is dispatched.

5. Returns & Cancellations

  • You may request a return or exchange within 3 days of delivery, provided the product is unused and in its original condition.

  • Cancellation requests must be made before dispatch. Once shipped, cancellations are not allowed.

  • Certain personal care or intimate products may not be eligible for return due to hygiene reasons.

6. Customer Privacy

We value your privacy. All customer information is handled securely and is never shared with third parties except for shipping and delivery purposes. Please read our Privacy Policy for more details.

7. Intellectual Property

All content on this site, including images, logos, product descriptions, and brand name Soft Princess, is the property of the company and may not be used or reproduced without permission.

8. Franchise & Wholesale

If you are interested in becoming a wholesale partner or franchisee, please contact us through our official channels. Separate terms and agreements will apply.

9. Limitation of Liability

Soft Princess will not be held responsible for any indirect, incidental, or consequential damages arising from the use of this website or purchase of products.

10. Contact Us

For any questions related to these terms, feel free to contact us:

📧 Email: info@softprincess.com